Need help with your scanner? Our support team is here to assist you.
Frequently Asked Questions
Not able to scan and all fields (Devices, Shared, Scan) grayed-out?
1. Make sure your Scanner is connected to a Wi-Fi network (internet).
2. Make sure your Mac is connected to the same Wi-Fi that your Scanner is connected to.
3. Close and reopen the app. It should find your scanner automatically.
2. Make sure your Mac is connected to the same Wi-Fi that your Scanner is connected to.
3. Close and reopen the app. It should find your scanner automatically.