Scanner Support

The first time you open version 7.0 or later, every document from the earlier version is carried over automatically, with the same names, pages and order. If a page could not be read, the document says so and the original file is left on your device untouched. If anything looks missing, email us before deleting the app so we can help.

Tap Scan a Document — or, once you have documents, the Scan button (a page inside a frame) at the bottom of your document list. Hold your iPhone or iPad over the page and keep it steady — the page is captured automatically. Scan as many pages as you need, then save them. Each scan becomes one document. Forgot a page? Open the document and tap Add Pages (a plus inside a frame).

Yes. Tap the photo button next to the gear icon and pick one or more photos; they become one document. Scanner finds the paper, straightens it and cleans it up, like a scan. Not happy with the result? Tap the page’s name under it (for example Page 1 of 1), then Use Original Picture. You can also share pictures to Scanner from Photos, Files and other apps; they appear the next time you open Scanner.

Type in the Search field of your document list. Scanner finds documents by their name and by the words printed on their pages. New pages become searchable a few moments after you save them. While the Face ID lock is on, only names are searched.

Open the document and tap Sign (a handwritten line).
1. To type, tap Text, then tap where you want to type.
2. To sign, tap Signature and draw your signature. Next time, tap Signature, then Add Signature.
3. Drag to move it, drag its corner to resize it, then tap the checkmark.

Tap the page’s name under it (for example Page 2 of 3) to retake it, crop it, move it up or down, add the pages of another document, or delete it. To rotate a page, tap the page to open it, then tap Rotate (a square with a turning arrow). To put many pages in a new order, open the document, tap the More button (three dots) and choose Arrange Pages.

Yes, for 30 days. Scroll to the bottom of your list, tap Recently Deleted, then Recover. Deleted a page instead? Tap Undo right away.

Open the document and tap Share (a square with an arrow). From there you can send it as a PDF by email, message or AirDrop, print it, or save it to Files. Does a website say the file is too big? Tap Share Smaller Copy in the same list, when it’s offered. Sending, printing and saving need a Scanner All Access subscription; scanning, keeping, searching and signing your documents don’t.

With a Scanner All Access subscription, tap a page to open it, then touch and hold its words to select and copy them.

Make sure you are signed in with the same Apple Account you subscribed with. Then open Scanner, tap the gear icon and tap Restore Purchases.

In Scanner, tap the gear icon, then Manage Subscription. Or open Settings on your iPhone or iPad, tap your name, then Subscriptions, choose Scanner and tap Cancel Subscription. Apple’s guide: Cancel a subscription from Apple. You keep access until the end of the period you paid for.

Yes. If the lock was on in the earlier version, your documents still open only after Face ID, Touch ID or your passcode. To turn it off, open Scanner, tap the gear icon and switch off the lock.

1. Make sure your printer is connected to a Wi-Fi network.
2. Make sure your iPhone or iPad is connected to the same Wi-Fi network as your printer: open Settings, tap Wi-Fi and check that the network name matches your printer’s.

No, as long as they are in your device’s backup. Turn on iCloud Backup (Settings > your name > iCloud > iCloud Backup) or back up to your computer, then restore that backup — or use Quick Start — when you set up your new phone.

Yes. Your documents stay on your device and are never sent to us. Read our privacy policy.